Shipping and return policy

HOW MUCH IS THE SHIPPING COST?

Our deliveries and shipping costs:

For shipments in Spain:

Depending on the weight and volume will have a different cost.

Packages that do not exceed 10 kg in weight, and their destination is the peninsula, will cost €4.99.

Balearic Islands, up to 10 kg of weight €10 shipping

Canary Islands we must budget the costs once the order has been placed.

For shipping abroad and the Canary Islands you should consult the costs since we will have to calculate it based on the weight and size of your order.

We can prepare our orders in Spain for the material that we have in stock in 1 day or even on the same day that you place the order.

Return Policy:

Customers who wish to return their orders have to send an email to our company indicating the reasons for the return that must be authorized by the company, these requests must always be in writing.

Special orders will be considered those that have to be manufactured at the customer's request, this includes custom orders or orders that have to be handled, such as frames, pictures or items that are cut.
These special products can only be returned if they have a manufacturing defect.

Whenever a return is authorized, the customer has the obligation to return the products in the same state of delivery, this includes the containers, packaging, etc., as the product was delivered. The returned products must be in good condition and without having been used.

Due to the nature of some materials that leave the factory without a security seal, such as paints, returns cannot be made, since our company has to guarantee that the product is delivered untampered from the factory to the end customer.

Any product that is spoiled, damaged or whose original packaging has been deteriorated will not be returned or exchanged.

In the case of approval of the return, the money will be returned to the client in the same way that the payment was made.

Damages caused during transport:

The buyer is responsible for the conformity and state of the packaging of the products at the time of receipt.

If the buyer receives the product without verifying its condition and expresses his complaint, or if at the time of delivery in case of damage or apparent defect he does not express his reservations to the carrier indicating the nature of the damage or apparent defect, unless proven otherwise You have received the product in accordance with the provisions.

In any case, the buyer must open the delivered package and make a detailed list of the problems found and mention them on the delivery note of the carrier.

Claims will only be admissible against the carrier when it is related to the products delivered. This receipt must be dated and signed by the buyer who will keep a copy.

The expression "subject to unpacking and control" has no legal validity

In the event of expiration of the action against the carrier due to the purchaser's lack of respect for the aforementioned procedure, the seller reserves the right to initiate any action whose purpose is to repair the damage caused.

The company reserves the right to accept orders by customers, in the case of errors in prices or failures in the data dump, the company reserves the right to sell.

The client must provide complete contact information when placing an order on our website, including telephone, email address, complete delivery information.

Orders are reviewed and confirmed to the customer by email.

In the case of not having email data, the acceptance of the order will not be possible.
If the email is not correct or any information provided by the client is not correct, the responsibility for the fact that the product could not reach the client corresponds to the client who provided the data erroneously.

In case of sending the merchandise to a wrong address, the customer is responsible for the return shipping costs to our company of the order and in case of wanting to definitely buy the product, he will have to pay the shipping costs again.

Items that do not have stock at the time of placing an order will be reviewed and the customer will be notified of the arrival at our company of the available stock and the current price in case the customer is interested in buying.

If you want to buy a product at zero cost, this is not possible and no product can be sold at zero cost. Products with a price equal to 1 Euro on the web means that we have to review and budget that order manually, they are usually products that require special manufacturing and special transport, they are also products that are made to measure or products with an expected delivery date. manufacturing in which we must budget manually once the client requests the product, these orders will be processed informing the client of the real value of the product and if the client accepts it, they will be launched and processed.